Resident Medical Care Team

The Towers
Tenant Care Team


Director of Tenant Care
Dawn Serrick
905.459.3333 Ext. 5263
dawnse@hch.ca
Dawn is responsible for the management and leadership of tenant care and services in the Towers and ensures programs and services align with the mission and vision of HCH.

Admissions Coordinator
Kelly Pereira
905.459.3333 Ext. 5250
kellpe@hch.ca
Kelly is responsible for all admission and membership duties. Including transfers, and discharges within the six independent living apartment towers.

Towers Social Worker
Ancy Thomas
905.459.3333 Ext. 5363
ancy.thomas@hch.ca
Ancy provides psychological/social support and counselling services to tenants, along with support awareness, education, referral and system navigation for community support services.

Director of Pastoral Care
Pastor Henk Bruinsma
905.449.8493
hfchurch@hch.ca

Director of Towers Activities
Ashley DeRoo
905.459.3333 Ext. 5262
ashley.deroo@hch.ca
Ashley organizes and leads activities, trips and outings for tenants in the towers. For activity updates, view channel 990.

Towers Nursing Office
905.463.7002 Ext. 5249
Nursing staff are available 7 days a week on a 24-hour basis for emergency responses.

The Manors
Resident Care Team


Administrator of Faith Manor
Tracy Kamino
905.459.3333 Ext. 5374
tracy.kamino@hch.ca
Tracy is responsible for the daily operations of Faith Manor.

Director of Resident Care, Faith Manor
Mira Memelli
905.459.3333 Ext. 5238
demirke.memelli@hch.ca

Administrator of Grace Manor
Peter Dykstra
905.459.3333 Ext. 5255
petedy@hch.ca
Peter is responsible for the daily operations of Grace Manor.

Director of Resident Care, Grace Manor
Maureen Pauls
905.459.3333 Ext. 5274
maureen.pauls@hch.ca

Manors Social Worker
Natalie Talma
905.459.3333 Ext. 5277
natalie.talma@hch.c

Nurse Practitioner, Faith and Grace Manor
Kaitlan Laviolette
905.459.3333 Ext. 5261
kaitlan.laviolette@hch.ca
Kaitlan provides urgent medical care to the residents at Grace and Faith Manor in addition to the care provided by their primary care doctor.

Director of Activation, Faith and Grace Manor
Justine Dudziak
905.459.3333 Ext. 5233
justine.dudziak@hch.ca

Head Receptionist
Stacie Davey
905.459.3333 Ext. 5220
fronre@hch.ca
Our Receptionists assist and direct all questions and concerns from the community, HCH tenants and their families, and books guest rooms for special events. The Front Reception desk (in Ebenezer Centre) is open from 8:30am to 9:00pm daily.

Emergency Call Bells
Please use only for true emergencies.
All apartments have emergency call bells in several locations. When you activate these you will hear no sound, but the nursing staff will be alerted by pager. They will respond as quickly as possible and give emergency assistance as needed.