Living at the Towers

Purpose of the Towers: “To provide a supportive, caring, secure Christian community that encourages independence, preserves dignity and promotes a high quality of life for seniors who can live independently with limited support services.”

Welcome to the Towers

Welcome! Our Independent Living units offer tenant privacy and security in a caring Christian community. Enjoy the convenience of on-site services, including a dining room service, an on-site Shoppers Drug Mart, a Duca Financial Services branch, a hair salon, a variety store, exercise rooms, a number of libraries and much more!

What do we mean by “Independent Living?” Independent Living simply means that you are capable of living on your own, with the advantages of self-contained accommodation and community, with some provision for optional Support Resources.

Our Towers tenants have access to a wide range of medical support services including physiotherapy, geriatrician, dental care, podiatrist etc. They can also attend on-site church services or join and worship at nearby local churches. Our tenants are also supported by a number of on-site pastoral chaplains and on-staff social workers. Transit, area shopping and City of Brampton social amenities are close at hand.

Read our Tenant Handbook.

Creating a Community of Care

What makes it possible for us to care for each other? When tenants and staff work together, when lines of communication are open, when everyone understands what’s expected, it’s easy to call Holland Christian Homes, home! And yes, our staff team believes that attention to detail helps to make Holland Christian Homes a caring community. We care about every detail.

Reception

Questions? The Front Reception Team are here for you! Every day they assist and direct all questions from our community, HCH tenants and their families. They also book rooms for family get-togethers and special events. The Front Reception desk (in Ebenezer Centre) is open from 8:30am to 9:00pm daily.

Our Two Dining Rooms & Optional Meal Plan

Some people love cooking, while others…don’t! We have two Tenant Dining Rooms that serve a delicious hot meal daily at 12:30pm, for those who choose to be part of the meal plan. This service is available to all tenants in the six towers, as space allows. You can choose to attend the Tenant Dining Room on the main floor of Covenant Tower or the King Tower Cafe located on the ground floor of King Tower. To sign up for the meal plan, just contact Fran in our Administration Office. Our Dietary Managers will gladly discuss any special requirements you may have.

Medical Services

HCH is equipped with a Medical Centre with waiting rooms, treatment rooms, reception desk, and office facilities for nursing staff. Our Resident Medical Staff Team strives for excellence in the care of each tenant.  We are pleased to provide the following services onsite:

  • Nursing and Doctor Services
  • Social Worker
  • Denturist and Denture Clinic
  • Hearing Aide Specialist
  • Injections Clinic
  • Laboratory (Lab) Services
  • Mobility Clinic
  • Occupational Therapy and Physiotherapy – MDR Clinics

Emergency Call Bells and Response

All apartments have emergency call bells in several locations. When you activate the bell you will hear no sound, but the nursing staff will be alerted by pager. They will respond as quickly as possible and give emergency assistance as needed.  Our Nursing Team are available seven days a week on a 24-hour basis for emergency responses.

Pharmacy

We have our own Pharmacy on site in the basement of Covenant Tower, conveniently across from the Medical Centre. Shoppers Drug Mart will deliver prescriptions to your apartment! Shoppers Home Health supplies equipment such as walkers and wheelchairs.

Rooms for Special Events

Often family members use our HCH facilities for birthday parties, anniversaries and seasonal events! The following rooms are available to rent for your family get-togethers: Harmony Hall, Covenant Tower Lounge, Board Room, Providence Tower Meeting Room and Horizon Hall. To book a room, hall, or space of any kind for a special-event, simply contact our Administration Office.

Support Resources

Three “In-Home Care” programs are now available to all independent living tenants. These in-your-apartment personal care programs are available on a fee-for-service basis and have been specifically developed in response to the unique care concerns of our tenants.

All of our tenants of the Towers have access to services through our Basic Care Program, which is paid monthly. The “Basic Care Program” provides services as listed below. Our Registered Practical Nurses and Personal Support Service Workers are also available for emergencies on a 24 hour basis, 7 days a week!

Summarized services, available to all tenants include:

  • 24 hour access to nursing staff in a medical emergency
  • Emergency response to Lifeline calls
  • Follow-up visit after an emergency or sickness, if requested
  • With the tenant’s consent, staff will notify next-of-kin in case of emergency, a fall or illness and when tenants are sent to hospital
  • Provide first-aid for minor injuries (i.e. cuts, scrapes, etc.).
  • Post-hospital safety checks and/or nursing visits, up to one week.
  • Physicians from the Queen Square Doctors Family Health Team have office hours at HCH for tenants that are enrolled with them.
  • Access to our HCH nursing clinics four times per day for consultation with nursing staff, administration of eye drops, assistance with support stockings, simple dressings and blood pressure checks.
  • Monthly B12 injection clinics
  • Blood glucose monitoring up to once a week
  • Palliative/end of life care
  • Care coordination and help with system navigation–assess increased care needs; assist tenants and family to plan for increased in-home help
  • Assistance with referral to the CW-LHIN regarding assessment for the Assisted Living Program and Long-Term Care
  • Social Work services
  • We provide a list of volunteer drivers to help tenants arrange rides for doctor’s appointments
  • Coordination of the following services: Hearing Instruments, Denturist, Chiropractor, Massage Therapy, Mobility Equipment, Foot Care
  • Coordination of in-house laboratory services through Dynacare Laboratories
  • Keep medical records up-to-date according to privacy legislation

In addition to Basic Care, our “In-Home Care Program” is available to all tenants on a fee-for-service basis.  In-Home services can include:

  • Medication Assistance Program; we work collaboratively with Shoppers Drug Mart, our pharmacy on site, to provide assistance with medications. The assistance includes monitoring and/or assisting with medications in the blister packs.
  • Assistance with personal care: hygiene, dressing/undressing and bed making
  • Unscheduled, urgent requests for personal care
  • Respite care (caregiver relief)
  • Safety checks twice per day
  • Light meal prep
  • Assist with organizing meals in the Tenant Dining Rooms or Meals on Wheels
  • Assistance with a shower (weekly) in your apartment.
  • Coordinate Whirlpool Bath Program

The Towers Nursing Office is pleased to offer homemaking services to our independent-living tenants of Holland Christian Homes, on a fee-for-service basis. We are here to help those who find maintaining and keeping their apartments neat and tidy too cumbersome. Our trained staff are now available to assist you by offering homemaking services such as light housekeeping, laundry and meal preparation.

Tenant Advisory Committee

Our Tenant Advisory Committee meets monthly to discuss the needs and concerns of tenants. Each tower is represented by three representatives who are tenant-elected annually in the month of January. Should tenants have concerns or issues that they would like to have discussed at the monthly meetings, they are encouraged to contact their building’s representatives as listed in each tower’s lobby.

Tower TV

Our many special events are posted on bulletin boards in each Tower, on the monthly calendar, on posters, and aired on our in-house television Tower TV (channel 990), so you’ll never miss out!